TERMS AND CONDITIONS

 

To ensure a positive experience at Lampton Leisure Centres, it’s essential to familiarise yourself with our terms and conditions. These guidelines outline both our responsibilities to you and your responsibilities to us. Please remember that additional terms and conditions may apply if you sign up for any of our online facilities or groups. We strive to make these terms as clear as possible, but if you have any questions, our friendly team at the centres is here to assist you.
These T&Cs refer to annual paid upfront or direct debit members as “members” and pay and play non-members as “non-members” when it relates to both the term “Customers” or “Users”.

Health Commitment:

I wish to embark on a programme of physical activity including but not limited to weight training and the use of various aerobic conditioning machinery. To the best of my knowledge, I hereby confirm that I do not suffer from any condition which prevents my participation in an exercise programme.

It is my responsibility to consult my doctor if my health changes. Appropriate advice will then be used to tailor your exercise/physical activities to suit your needs.

I hereby release Lampton Leisure and its employees and owners, from any claims, demands and causes of action arising from my participation in this exercise programme.

I fully understand that if I injure myself as a result of exercise participation that I hereby release Lampton Leisure from any liability now or in the future.

I agree to consult staff for a detailed induction at any time if I am unsure on how to use any fitness equipment.

Lampton Leisure will endeavour to maintain a safe environment for all to exercise and will ensure their staff are qualified to fitness industry standards.

Booking & Access

The following terms and conditions apply to all users of the centre.
Use of the centre and facilities managed by the centre
1. To use the group exercise class, courts, rooms, soft play users or any other facility or service must have pre booked and paid online in advance
2. All users of the centre must have their photograph taken to access the centre. Or provide photo-graphic ID such as a driver’s licence or passport on every visit to the centre
3. Turnstiles must be used for every visit using your membership or rewards card. The gate on the turnstiles is only to be used for wheelchair, push chair or limited mobility access. In centres where there are not turnstiles users must approach reception to have their card swiped
4. Where Lampton360 operate outside pitches and areas a member of staff will check payment has been made before entry is permitted
5. An adult is someone deemed 16 years and above
6. In instances of national emergency or local lockdowns Lampton360 has the right to close centres without notice and/or limit usage to other Lampton Leisure run centres in areas outside of the local lockdown.

Court Bookings & Racket Sports 

Members are entitled to three free racquet sports bookings per week if the membership includes the following benefits:

• Free three court bookings per week.

Guests who wish to play with the member and do not hold a relevant membership must pay an additional player fee per hour.

Members will be charged a fee for any non-member accompanying them.

  1. Only one court per hour can be booked 
  2. A court can only be booked for a maximum of six people per court.
 

Sports Halls

  • No spectators allowed
  • No bicycles, e-scooters, or children’s buggies inside the sports hall
  • No food inside the sports hall
  • No speakers unless authorised by the staff

People unable to book online

We appreciate that some of our members may not be able to book digitally or online. In such cases these members can come into centre to book and pay by card, we are no longer taking cash payments. 

Personal details

1. Customers must supply their email address, mobile phone number and address before their join or use the centre.
2. Lampton360 will not pass details onto third parties.
3. Any monthly direct debit membership must be cancelled via the website as per the terms and conditions of cancelling. To do this member must have an online account.
4. It is a customer’s responsibility to update their personal details with Lampton360 should they change. Lampton360 will update customers by email, social media and website.

Bookings & Court Hire

1. All visits/sessions must be pre-booked and paid for online or via the Lampton360 app or website. This can be done up to 7 days before for members and 3 days before for non members. You’ll just need to bring your membership card and can then go straight to your session. If you are a first time booker you can pick your card up on your first visit.

Paying for bookings

1. Non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled. Not all memberships include unlimited use of classes or courts. Please contact your centre for confirmation of membership entitlement or see the memberships section below.
2. All booked sessions are non-refundable or transferable so please ensure you can make the time slot you have booked before confirming your booking.

Cashless top-up card account

  1. A cashless account is an account held that you or we have credited an amount of money to.
  2. This credit once purchased or provided by Lampton Leisure can be used to pay for activities, bookings or pay off debt on any other Lampton Leisure account you hold.
  3. Once a credit has been added to your cashless account, either by you or Lampton Leisure, it cannot be refunded under any circumstances.
  4. Credit on the cashless account will be valid for 2 years, after 2 years any credit on the cashless account will be removed and cannot be reinstated or refunded.
  5. No interest is paid for any account that is in credit with Lampton Leisure.
  6. In the event of any dispute, the leisure facility’s General Manager’s decision is final.

Booking Times

1. The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking to ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.

Conditions of Use

1. All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centre´s, and are issued with any membership.
2. If members rights are abused the membership may be terminated without notice. Membership is non-refundable
3. Anytime membership includes 3 court hire bookings in a week per adult at no additional cost
4. Non-members pay the guest fee.
5. Guests cannot enter the centre without the member.

Cancellation and non-attendance of bookings

1. A no-show fee of the full price of the class will be applied to the member’s account if the class is not cancelled within 4 hours.

2. Customers must swipe their cards before the class, or check in at reception. Failure to swipe your card through the turnstile or check-in before the class will result in a Dishonour charge. 
3. Members whose bookings are part of their membership and who fail to attend for a confirmed booking will be expected to pay the standard facility rate.

Pools

1. Pools will initially be open for adult lane swimming, utilising ‘double’ lanes. Swimmers will need to assess which lane (slow, medium, fast) is most appropriate to their ability, based on users already in the pool. Overtaking will not be permitted, and swimmers will need to be respectful of other user’s personal space when swimming.

2. Pool aids are only permitted during designated sessions. Please check the timetables to see when these times are. Permitted aids allowed as followed: Snorkel – must be a front frame with a release clip. Handle paddles – must be short in length. Training Fins – must be short in length. Float/Kickboard. Pull Buoys. 

Customer Information for the Use of Swim Fitness Training Aids, Inflatable Swimming Aids, and Issue of Loaned Equipment, please click here.

Gym

1. Clean down your kit before and after use
2. Place any blue roll/tissue straight in the bin after use
3. Use the hand sanitiser provided before entry to the gym
4. Bring your own sweat towel (please do not use this to wipe down kit, use the tissue and sanitiser provided)

Studio

1. Please arrive no more than 10 minutes before the start of your class
2. Use hand sanitiser before you enter the studio
3. Ensure you wipe your kit down before and after use using the sanitiser spray provided
4. Please don’t congregate outside of the studio before or after the class
5. Where come classes maybe in our sports halls it maybe cooler than some studios so please bring a jumper to stay warm before and after the class
6. Bring your own sweat towel (please do not use this to wipe any equipment use the tissue and sanitiser provided

Memberships

Lampton Leisure sells the following memberships only as of February 2022:

  • Gold Plus / Gold Joint
  • Silver Individual / Silver Individual
  • Bronze Individual / Bronze Joint
  • Concession Individual / Concession Joint
  • Student Individual
  • Key Workers / LBH Staff Individual & Joint
  • Corporate Bespoke deal based on Staff packages
  • Junior Gym Bolt On
  • Swim School Bolt On
  • Osterley Membership Adult/Concession
  • Osterley Junior Membership

Gold Plus Membership:
Multi-Site Access

  1. The Gold membership allows access to the gym, swimming pool, group exercise & health suite where applicable.
  2. 3 Court bookings per week.
  3. This membership allows Any time advanced booking rights and online booking.
  4. A membership card will be issued which must be used to enter the centre on every visit by the member. Any misuse of the membership card can result in the cancellation of the membership without any refunds.
  5. Members must have their photo taken for their membership.
  6. Cancellation within 4 hours of any booking will lead to a late cancellation fee unless the space is filled by another customer and a no-show will be charged if a member does not attend a booking.
  7. The Gold membership offers cross-usage to other centres.
  8. Access to Online classes Les Mills.
  9. 2 Free Guest Passes per month.
  10. Birthday Free Guest Pass.
  11. Discount on Secondary spend 10% discount in Café, Soft Play.
  12. Fitness Programme.
  13. Bodi Trax Machine Scan.
  14. Discount on Tennis membership & Coaching.
  15. The customer must be over the age of 18 years to hold a Direct Debit or annual membership.
  16. A joint option of this membership is also available which would allow both adults the same privileges as above.

Silver Plus Membership:

Multi-Site Access

  1. The Silver Plus membership allows access to the gym, swimming pool, group exercise & health suite where applicable.
  2. 3 Court bookings per week.
  3. Birthday Free Guest Pass
  4. Bodi Trax Machine Scan.
  5. This membership allows Any time advanced booking rights and online booking.
  6. A membership card will be issued which must be used to enter the centre on every visit by the member. Any misuse of the membership card can result in the cancellation of the membership without any refunds.
  7. Members must have their photo taken for their membership.
  8. Cancellation within 4 hours of any booking will lead to a late cancellation fee unless the space is filled by another customer and a no-show will be charged if a member does not attend a booking.
  9. The Silver Plus membership offers Single-site usage to the centre members joins.
  10. A joint option of this membership is also available which would allow both adults the same privileges as above.

Bronze Plus Membership:
Site Specific 

  1. The Bronze Plus membership allows access to the gym, swimming pool, activity classes & health suite where applicable.
  2. This membership allows any time advanced booking rights and online booking.
  3. Bodi Trax Machine Scan.
  4. A membership card will be issued which must be used to enter the centre on every visit by the member. Any misuse of the membership card can result in the cancellation of the membership without any refunds.
  5. Members must have their photo taken for their membership.
  6. Cancellation within 4 hours of any booking will lead to a late cancellation fee unless the space is filled by another customer and a no-show will be charged if a member does not attend a booking.
  7. The Bronze Plus membership offers single site usage of the centre the member joins.
  8. A joint option of this membership is also available which would allow both adults the same privileges as above.

LBH, Key Workers – Corporate – Concession – Student
Multi-Site Access

LBH, Key Workers-Corporate-Concession -Students must provide valid eligibility proof to receive a discounted rate.

  1. Membership allows access to the gym, swimming pool, group exercise & health suite where applicable.
  2. 3 Court bookings per week.
  3. This membership allows Any time advanced booking rights and online booking.
  4. A membership card will be issued which must be used to enter the centre on every visit by the member. Any misuse of the membership card can result in cancellation of the membership without any refunds.
  5. Members must have their photo taken for their membership.
  6. Cancellation within 4 hours of any booking will lead to a late cancellation fee unless the space is filled by another customer and a no-show will be charged if a member does not attend a booking.
  7. Membership offers cross-usage to other centres.
  8. Access to Online classes Les Mills.
  9. 2 Free Guest Passes per month.
  10. Birthday Free Guest Pass.
  11. Discount on Secondary spend 10% discount in Café, Soft Play.
  12. Fitness Programme.
  13. Bodi Trax Machine Scan.
  14. Discount on Tennis membership and coaching.
  15. The customer must be over the age of 18 years of age to hold a Direct Debit or annual membership.
  16. A joint option of this membership is also available for Concession which would allow both adults the same privileges. Both members must provide individual proof of eligibility and live at the same address.
  17. A joint membership may be added to this membership which would allow two adults the same privileges as above.

Junior Bolt-on
Access based on Adult-linked membership 

Junior Bolt on must be linked to an Adult paying Member.

Access to facilities for Junior Bolt on will be the same as Adult paying Member.

 
  1. Members MUST be between the ages of 8 years and 15 years of age to join.
  2. Members who wish to use the gym facilities MUST be between the ages of 11 years and 15 years ONLY.
  3. Under NO circumstances will children 8 years to 10 years of age be allowed access to the gym facilities.
  4. Members between the ages of 11 years and 15 years using the gym facilities MUST complete a pre-booked gym induction prior to their first visit to the gym. Consent from a legal guardian & Health Questionnaire is required and the joining process must be completed by a legal guardian.
  5. If children under the age of 11 years are using any of the facilities within the membership a parent/ legal guardian MUST remain on site.
  6. Proof of the child’s date of birth will be required upon joining
  7. Some activities and facilities may be age restricted. Age restrictions and activities vary from centre to centre. Normal centre, pool rules, membership and all other general terms and conditions apply.
  8. Junior Bolt on provides inclusive access to swimming, relevant gym sessions, (age restricted), Discount on Tennis membership and coaching. Junior court bookings 3 per week, discount on Kids Holiday camps, Birthday party for the child.
  9. Discount on Secondary spend- 10% off in Café, Soft play.
  10. All Instructors hold a current enhanced DBS, under child protection guidelines.

Swim School Bolt on(Child)
Access based on Adult linked membership

Swim School Bolt on must be linked to an Adult paying Member.

Access to Swim School lessons bookings will only be at the site that the Linked Adult member is signed up.

  1. Swim School Bolt on provides inclusive access to swimming, Swim School places for children, discount on Secondary spend – 10% off in Café, Soft Play

Osterley Membership Adult/Concession

  1. Flexible contract
  2. Site Specific
  3. Access to Running Track
  4. Access to Group Exercise classes and online classes
  5. 3 Free Court bookings per week
  6. Advanced booking rights and online bookings
  7. 2 Free Guest Passes per month

Osterley Membership Junior

  1. Flexible contract
  2. Site Specific
  3. Access to Running Track
  4. 3 Free Court bookings per week
  5. Advanced booking rights and online bookings
  6. Discount on Kids Holiday camp

Members MUST be between 3 to 15 years of age to join

Parent / Legal Guardian must complete Health Questionnaire and consent form for the junior.

Parent/ legal guardian MUST remain on site with children under the age of 11 years

Proof of the child’s date of birth will be required upon joining

Some activities and facilities may be age restricted

The Direct Debit must be completed by the Parent / Legal Guardian

Juniors will have their photo taken at the time of joining

Membership card must be presented on every visit to the centre

Normal centre, membership and all other general terms and conditions apply

Any misuse of the membership card can result in cancellation of the membership without any refunds

To request Freeze or Cancel membership

  1. To Freeze or Cancel your membership, please visit our website, the Contact us page.
  2. Choose FREEZE YOUR MEMBERSHIP / CANCEL YOUR MEMBERSHIP.
  3. Complete all relevant information and submit.
  4. Automated response will be sent.

2.1. The maximum freeze period per year is 3 months in total (that could be consecutively or sporadically) at the cost of £5 per month.

2.2. Cancellations and membership Freeze requests must be a full month’s calendar notice to coincide with the Direct Debit date. Any cancellations requested whilst a membership is on freeze, will need to be removed from freeze status prior to a full month’s calendar notice period being provided to us. One final direct debit payment will be taken as part of the cancellation process and this will be in line with the normal direct debit date.

2.3. Any changes from a higher package to a lower package will require £10 Admin Fee charge to be paid at site.

Medical Freeze* request will only be actioned when Medical proof is provided at the point of request. No Back dated request will be actioned. *Maximum of 6 months with the appropriate medical proof being provided to us.

 

Annual memberships

1. Annual memberships expires at the end of its term.
2. Annual memberships are non-refundable and non transferable.
3. Annual memberships cannot be frozen.

 

Swim School:

 

Swimming Lessons Teaching Policies, Procedures and Parental Responsibilities

  1. All Lampton Leisure Swimming Teachers are Swim England/STA qualified and have the relevant DBS checks before they can teach.
  2. Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for the other pupils
  3. Parents/guardians must remain on the premises whilst the pupil is attending their swimming lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergencies. All pupils must be collected promptly at the end of the lesson.
  4. Parents/guardians must never distract the teacher during a lesson and should direct all communication through the reception staff or the Site Management team. Parents/guardians should not speak with a teacher during the period that lessons are in progress as it is dangerous and will distract the teacher from the supervision of the pupils in their lesson.
  5. A coloured swimming hat will be issued when joining swim school and new hats will be issued when moving up to the next stage. Lost or broken hats can be replaced at reception.
  6. Parents/Guardians are responsible for ensure emergency contact details are up to date.

 

Pupil Illness/Medical Condition

1. Any medical condition or disability you wish to inform your teacher about. You will need to tell reception; they will add any information or adaptation needed to the system to be visible to the teacher.
2. If your child is unwell, we recommend that you do not bring them to their swimming lesson.
3. If your child has been ill with diarrhoea, they should not attend their lesson. To protect others, they should not swim for at least a week after it has completely cleared up.
4. If your child has chickenpox, shingles or Hands, Foot and Mouth, please do not attend swimming lesson until the spot have completely Scabbed over. This is to protect others.

Swimming Lesson Programme

  1. Class sizes are developed from Swim England guidelines and are in line with pupil to teacher ratio.
  2. Lampton Leisure reserves the right to combine classes at short notice if necessary.
  3. Pre-school through to stage 7 lessons are delivered over a 30minutes timeslot, and stages 8 to 10 are 45-minute timeslots. Registered and assessment are included within these times.
  4. When pupils are ready to progress to the next stage, we will aim to move the pupils as soon we have spaces available. The Program is a rolling 50-week program which means spaces are not always immediately available.

Crash Courses

  1. Payment must be made at the point of booking; crash course places cannot be held without payments.
  2. Crash courses are non-refundable.
  3. If unable to attend a crash course for medical or special circumstances, proof will need to be provided and Management will look into getting you booked on to the next available crash course.

Swimming Lesson Dress Code & Hygiene

  1. All children should wear appropriate fitting costumes/trunks and shorts specifically designed for swimming. Baggy costumes/trunks can hamper movement.
  2. No jewellery should be worn during a swimming lesson. Religious or medical bracelets are allowed but should not distract or cause injury to the swimmer in their lesson.
  3. Goggles are encouraged but pupils can be asked to remove them if they are providing a distraction and when performing certain skills (unless there is a medical reason for goggles to be worn). We recommend the use of dioptre corrective goggles for anyone with a visual impairment.
  4. All swimmer should shower before their lesson and make sure pupil has used the toilet before the lesson commence. This will help to keep the pool water clean.
  5. Hair is to be tied back out of the swimmer’s face and to wear a swimming hat when in the lesson.

Swimming Lesson Payment

  1. All fees are set up and paid to Lampton Leisure. Full set-up and payment must be completed before the first lesson.
  2. Direct Debit payments are taken on the agreed payment date each month, as outlined when signing up at Lampton Leisure.
  3. New joiners, taking the Direct Debit option will pay a pro-rata payment for any lessons which take place prior to the first Direct Debit being taken.
  4. To amend your membership can be requested at Reception.
  5. All cancellations must be given with a full month’s notice to coincide with the Direct Debit date via the ‘Contact Us’ page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation.
  6. Failure to provide the full notice period to cancel your swim school when on Direct Debit may result in Lampton Leisure taking recovery action for the outstanding payment.
  7. Lampton Leisure reserves the right to change the price of swimming lessons at any time. Direct Debit customers will be notified in advance.
  8. For any failed Direct Debits, Lampton Leisure reserves the right to restrict access to the lessons until a suitable payment has been made for the missed Direct Debit Payment. Under these circumstances, Lampton Leisure will not guarantee the same space as the existing lesson.
  9. Direct Debit payments include one lesson per week at the agreed Stage of lessons for the monthly Direct Debit subscription, and for junior lessons (under 16 years) access to General Swimming sessions (subject to pool availability and capacity).
  10. The monthly Direct Debit subscription remains the same for each calendar month, regardless of the number of lessons that are delivered during the month. I.e. some months there will be five lessons, while most months there will be four. During December there will be two or three lessons depending on the cycle of the year. Over a 12-month period, with 12 equal Direct Debit payments a total of 50 swimming lessons will be available to attend*. (* unless a lesson has been cancelled)
  11. The swim school membership start date cannot be deferred.
 

Pupil Progression

  1. All pupils on the ‘Learn to Swim’ programme work towards the Swim England Learn to Swim Framework.
  2. Swimming Teachers continually assess all pupils’ progression throughout the 50-week program. Teachers’ aims are to work on at least one to 2 of the outcomes of each lesson. Some weeks might be more focused on Drowning Prevention Week or Distance Badge Week.
  3. Progression of all pupils will be at the judgment of the swimming teacher and in accordance with the progression within the criteria of the “Swim England Learn to Swim Framework”
  4. Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot for progression, as a space within the next stage may not always be immediately available.
  5. Once completing stage 10 to 100%, a cancellation request is to be sent as per the Terms & Conditions through the website. Please note if the cancellation request is received 10 working days before the next Direct debit collection – immediate cancellation may be approved.

Changing and Moving Lesson

  1. You may request a change of time, day or Swimming Teacher and we will try to accommodate your request on the day, however, if not possible, the pupil will be added to the movement list. The movement list allows you to see all the available spaces you can move to on the Home portal.
  2. Swimming ability and speed of progression will vary depending on the swimmer.
  3. We understand all teachers have there our teaching style and we try our best to get every teacher a range of lessons.

Pool Closure and Cancelled Swimming Lessons:

  1. In the event of a pool closure, we will make every attempt to contact our customers as soon as possible. Whether this is by phone or email.
  2. Lessons are cancelled by sites due to unforeseen circumstances. Sites will offer Swim School members a catch-up organised for the next holiday time alternatively catchup lessons may be offered during the current program. The catch-up will be offered within 3 months of cancelled lessons. Refunds or credits are not available on the Swim School programme.
  3. Where the lesson needs to be cancelled for a sustained period of time e.g., the teacher has left. we would look at suspending the pupil account until we can find an alternative teacher or space.
  4. In the event of a planned pool closure, we will be in contact to inform you of the options available at that time.
  5. Lampton Leisure reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level.

Missed Lessons

  1. Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether.
  2. Lessons run consecutively; the lesson credits will be utilised as each lesson takes place regardless of pupil attendance (except for pool closure/lesson cancellation).
  3. In exceptional circumstances, management may exercise discretion on credit notes or suspension but this would only be on the production of a medical certificate or documentation from a medical centre, hospital, or GP and would only be for a maximum of 2 weeks.

Changing Teacher

  1. We will use reasonable endeavours to provide the same instructor for each lesson within a course. However, relief instructors may be used without prior notification.
  2. We reserve the right to appoint a new teacher at any time and may, at times need to provide an alternative teacher for a class or classes due to illness or for any other unforeseen circumstances.
  3. In the event a teacher is away for a long period of time we will try to keep the same cover teacher for the period where possible.
  4. If a teacher is absent, the centre reserves the right to join classes together if considered appropriate and safe according to Swim England guidelines. We would always try to put a replacement teacher in place immediately however, if this is not manageable, we would put the classes together in order to avoid the cancellation. This would be an extremely rare occurrence as additional teachers are usually available to cover any such eventualities.

Communication

  1. The manager on duty will be the member of the team to solve any poolside issues. Any problems or issues should be conveyed through them.
  2. Questions regarding the progression of pupils should be directed towards the reception staff who will be able to pass on the message to the relevant member of staff, who will then contact you to discuss the pupil.
  3. All parents/guardians are required to supply us with a valid e-mail address for quick communication purposes. Please note you must opt-in to receive these. This is essential so you have received recent information.

Viewing

  1. Parents/guardians are not permitted on the poolside but must sit in the pool viewing areas. Where pool viewing is on the poolside, parents must not interfere with the lessons or distract the swimming teachers.
  2. We do ask that all spectators remain in the seating area to prevent any unnecessary distractions for the teachers and make every effort to ensure that all footwear is clean, wearing shoe covers when provided.
  3. It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate.
  4. No photography or filming is permitted on the poolside or in the changing area without prior approval from the Centre Management.

Behaviour & conduct

  1. Parents accept that their child is under the supervision, control, and care of the Swimming Teacher, during the lesson period. Should the behaviour of the child be unsatisfactory, and the class be disrupted, the Swimming Teacher has the right to remove the pupil from the class.
  2. The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from classes should they persistently disrupt or are seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternatives arrangements cannot be made, no refund will be provided.

Health Suites:

Use of Health Suite Facilities (Sauna, Steam Room and Spa Pool)

  • Please follow the recommended usage times and instructions display for the use of the Sauna, Steam and Spa facilities taking a cool shower before and in between use.
  • Children aged 15 and under are not permitted to enter or use the health suite facilities.
  • Please respect other users keeping noise levels to a minimum and not exceeding recommended usage times.

One Day Guest Pass:

• Subject to availability and at Centre Manager’s discretion
• Pass holders must bring photo identification
• Guest Pass excludes any extra paid for activities (not included in gym membership) e.gswim lessons, hall hire etc
• Only one free day pass per person.  Guest can only use a pass four times a year and only once in 3 months
• Minimum aged 16 years
• Entry to the Leisure Centre is subject to above terms and conditions and the Terms of Use of the Centres (please refer to your local Leisure Centre for details). Facilities, fees and classes vary per centres
• You use the centre facilities at your own risk. We recommend getting medical advice before doing any physical activity
• We can refuse entry into any of our Leisure Centres and we will ask for ID before guestcan enter our Leisure Centres
• There is no cash alternative
• Lampton Leisure reserves the right to end or vary this promotion at any time

Black Friday/Cyber Monday/Gold Offer Membership:

• Discounted offer only available to ‘Gold £43 subscription’ membership.
• Applies only to new membership subscriptions and cannot be applied to anyone holding an existing, active membership.
• Joining fee applies at point of membership signing.
• The discounted rate will no longer apply if the membership is changed at any time from the Gold £43 offer subscription to any of our other fitness membership subscriptions.
• If the membership is cancelled for any reason, the discounted rate will no longer be available.
• All other terms, conditions and policies apply as normal.

12 Days For £12 Membership:

•Offer start date 4th December 2023
•Offer end date 18th December 2023
•Access to Gym, Pool and Classes only.
•Multisite access for 12 Consecutive Days.
•Offer available to 16 years and over.
•Photo ID to be presented by the customer at the point of joining.
•Price £12 for sales offer.
•Trials can be purchased only once
•Pass starts on the day of purchase.
•Standard Membership Terms and Conditions apply.
•Membership card to be given at the point of joining.
•A photo will be taken of the user.
•Manager’s discretion to Refuse or Cancel 12 Days Trials.
•Trials are Non – Refundable and Non – Exchangeable
•Trials will not be extended for any reasons

•Trials cannot be transferred to another user
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