1. General

  • Public Health England (PHE) or equivalent posters will be on display informing customers and staff of
    social distancing and cleanliness/hygiene protocols throughout the facility.
  • Lampton Leisure will commit to the wellbeing of their staff and customers, and if they show/have any signs
    of COVID-19 (temperature, cough and difficulty breathing), they will be sent home to follow
    Government regulations.
  • Lampton Leisure will comply with any health designation documentation that the Government implements.
  • Hand wipes/sanitisers will be on offer (or people will be directed to where they can clean their hands).
  • Lampton Leisure will ensure that social distancing is adhered to, further criteria is below for certain areas.
  • Face masks will not be mandatory for staff, unless their role requires this. Please refer to Government
    standards to see where these are required: England, Scotland, Wales, Northern Ireland.
  • It is down to the individual customer to take reasonable personal responsibility when taking part in physical activity.
  • Lampton Leisure to maintain a commitment to the Equality Act 2010 and legal obligations to ensure that the
    decisions made in response to Coronavirus (COVID-19) do not discriminate against customers or staff with protected characteristics.
  • Lampton Leisure should employ one way people flow systems to reduce congregation in any area of the facility where possible.
  • Lampton Leisure who are allowing non-members in, must have a process in place to retain contact details for 21 days (in-line with GDPR legislation).
  • Markings should be put round machines or workout benches to denote social distance areas where appropriate.


  • Continue rigorous cleaning and disinfection procedures to minimise risk of contact transmission; this can be frequent and regular or through longer lasting treatments such as antimicrobial shields.
  • If there is a COVID-19 case in the facility, the operator will follow the national guidance while cleaning all areas of the facility: England, Wales and Northern Ireland – COVID-19 – Cleaning in non-healthcare
    settings, Scotland – Environmental decontamination (cleaning and disinfection) after a possible case has left a workplace or other non-healthcare setting.
  • Staff will carry out regular cleaning of high-contact touch points throughout the premises.

Reception Areas

  • Hand wipes/sanitisers will be on offer (or directed to where people can clean their hands).
  • Gloves are not mandatory as the World Health Organisation (WHO) advice is that it is preferable not to
    wear gloves but to regularly wash your hands.
  • Processes to make sure social distancing remains in place for reception staff/or screens are in place.
  • Queue management – markings on the floor and if necessary outside the entrance.

Changing Rooms / Showers / Toilets

  • Lampton Leisure will promote that customers should come swim or gym ready, where appropriate.
  • Extra care/signposting will be provided to maintain social distancing when in these areas.
  • Lockers can remain in use, as long as social distancing can be maintained.
  • Signs should encourage frequent hand hygiene and staff should be doing regular checks and cleaning of touch points.

2. Guidelines: Re-opening

v.2..3 issued 1 October 2020 COVID-19 – A framework for the re-opening of gym, leisure centre and wider fitness industry during social distancing – Page 4
COVID-19 – A framework for the re-opening of gym, leisure centre and wider fitness industry during social distancing – Page 4

Gym Floors

  • Only equipment that is spaced far enough apart to maintain social distancing will be used – as an example this can be done via moving equipment or marking every other piece of equipment
    in the gym out of order.
  • Users should not be working out face to face.
  • Touch points of equipment should be cleaned after use – this can be done either by the customer or staff using spray and cloths provided. is is in addition to the cleaning schedule.
  • Extra signage regarding social distancing will be in place around the free-weights area.
  • Maximum gym capacity will be based on 100sqft per person.


  • Social distancing guidelines must be followed.
  • There will be a minimum of a 10-minute window in between classes (30 minutes in Northern Ireland), so no ‘waiting around’ in groups.
  • Equipment (including mats etc) will be cleaned in between use. This can either be done by the customer or staff member using spray and cloths provided.
  • No equipment will be shared during the classes.
  • If possible, markings will be made on the floor to show the area for individuals.

Courts/Sports Halls

  • If social distancing can take place, courts and halls can open. However, for any activity where social distancing is not possible, these facilities/activities will remain closed/not played.
  • Cleanliness protocols must be followed.
  • Refer to national Governing Body guidelines for COVID secure protocols for individual activities.

Swimming Pools and Wet Side Facilities

  • Swimming pools can open as long as properly chlorinated (as there is no evidence that COVID-19 can be spread to humans through the use of pools, hot tubs or spas).
  • Social distancing must be maintained in the pool.
  • Extra care/signposting will be shown to maintain social distancing when getting in/out of the pool.
  • Hot tubs/spa pools will only open if social distancing can be adhered to.
  • Saunas, steam rooms and Jacuzzis can open in England and Northern Ireland, but should remain out of use for the time being in Scotland and Wales. In England maximum capacity should be restricted to 50%
  • Teachers/instructors/coaches and students on the poolside must follow social distancing guidelines between each other.
  • Only one parent/carer per child will be allowed to supervise their child during swimming activities
    (external to the pool).
  • The parent/carer/spectator must follow social distancing guidelines.
  • Any equipment used will be cleaned after/between use.
  • Considerations should be made to ensure limited time is taken in changing areas, especially during the changeover of group activity to maintain social distancing.
  • Hand sanitiser and/or soap will be available poolside for staff.
  • Prior to re-commissioning a swimming pool facility, the following re-commissioning advice should be followed PWTAG Technical note – technical operation after Covid-19 shutdown (TN46).
  • If flumes are available, social distancing must be followed.
  • Maximum pool capacity based on 3sqm per bather.
  • Pool activities will be considered individually by operators and give due consideration to guidance from other industry bodies.
    v.2.3 issued 1 October 2020


  • Additional signs will be put up around cleanliness and social distancing.
  • Vending machines can remain in use but will be cleaned regularly.
  • Government Guidance for food businesses on COVID-19 will be followed.

Outdoor Fitness

  • Social distancing and cleanliness will be promoted when booking online.
  • Social distancing and cleanliness will be promoted by the instructor(s) at the beginning and throughout classes.
  • Group classes will be organised in a series of formations to comply with social distancing, with appropriate spacing between participants monitored by the instructor throughout the class.
  • Nothing will be passed to/from the instructor to the customer – including personal items, water bottles, bibs etc.
  • Customers should not cluster in groups before/after sessions.

First Aid/Lifeguards

  • Operators will follow the HSE guidance on ‘first aid requirements in non-healthcare settings’.
  • Lifeguards should follow the RLSS guidance on first aid requirements.
  • The Resuscitation Council UK has provided specific guidance on CPR delivery.


  • A target ventilation rate of 20l/s/p is advised for facilities. This can either be attained through adjustments to ventilation systems themselves, or by controlling numbers (based on 100sqft per person, net usable indoor space available to members to use, including changing rooms) and using natural ventilation.
  • Ventilation systems should provide 100% fresh air and not recirculate air from one space to another.
  • Increasing the existing ventilation rate by fully opening dampers and running fans on full speed.
  • Operating the ventilation system 24 hours a day.
  • Increase the frequency of filter changes.
  • In the absence of known ventilation rates, a carbon dioxide sensor shall be used as a surrogate
    indicator to switch on additional mechanical ventilation or open windows.
  • Further guidance is provided in CIBSE COVID-19 Ventilation Guidance.


  • Lampton Leisure to follow Government guidance for workplaces.
  • Avoid use of shared objects e.g. towels, robes, balls, weights, rackets, balls, scoring equipment, sports clothing unless they can be cleaned or sanitised between users.
  • Personal training sessions can continue as long as social distancing is in place.
  • Card/contactless payment will be promoted.
  • For further information regarding external qualifications/training, please contact your training qualification body.
    v.2..3 issued 1 October 2020 COVID-19 – A framework for the re-opening of gym, leisure centre and wider fitness industry during social distancing – Page 4
    COVID-19 – A framework for the re-opening of gym, leisure centre and wider fitness industry during social distancing – Page 6
  • Consider special provision for vulnerable groups using your facilities.
  • All contractors must follow social distancing and cleanliness guidelines.
  • PPE will be worn for health consultations in line with the national Government policy on close contact services.
  • For further details on volunteers please look at the Government document ‘Operating safely during
    COVID-19 for providers of grassroots sport and gym/leisure facilities’.
  • Please follow the following guidance for opening indoor play areas for children: England, Wales.

Company Info

Lampton Leisure Ltd is a not-for-profit organisation which has been set up specifically to manage the borough’s leisure centres.

T: 020 8583 2900

Company number: 12923138

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