Lampton Leisure Aims To:

• Provide equality of opportunity to all customers to participate in sport and leisure activities at all levels whether as a customer using our services for the first time, or as a member or club member who use our centre facilities on a regular basis.
• We do not discriminate on the grounds of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
• Develop a culture that enables and values involvement of all, embedding and promoting the principles of equality and fairness through delivery of inclusive sport and leisure programmes.
• Create an environment in which all have equal opportunities to participate in sport or leisure activities.
• Provide services in a way that is fair to everyone and ensures that all customers and colleagues are not disadvantaged by imposing any unreasonable conditions.

Lampton Leisure Will Achieve This By:

• Promoting equality of opportunity and diversity within the community by facilitating local authorities’ leisure strategy and sport development aims.
• Ensuring our activity programmes reflect the diversity and needs of the community which we serve.
• Provide value for money activities to ensure equality of opportunity as far as possible.
• Implement and develop in partnership with London Borough of Hounslow concessionary pricing and membership for socio-economic target groups.
• Create an environment which is both safe and fun for all ages, where participants are supported and talent can grow.
• Providing were reasonably practicable building access and equipment.
• Communicate effectively with underrepresented groups using website and promotional material that reflects target groups and local diversity.
• Monitoring customer participation and feedback to identify and develop opportunities for continuous improvement.
• Uphold our Equal Opportunities Policy, supported by equality and diversity awareness training for our managers and staff.
• Developing a workforce which reflects our customer base within the diverse community in which we work.
• Train staff on etiquette and awareness in dealing with customers.
• Providing accessibility training for managers to ensure delivery of reasonable adjustments to buildings and services we manage and provide.

Approved on behalf of the Lampton Leisure Board.

Rowland Omamor

Managing Director Lampton Leisure 1^st May 2023

This policy statement will be reviewed annually and revised as necessary.

Issue number: 1                                                          Issue date: 1^st May 2023                                               Next Review date: 1^st May 2024